I've been waiting 2 days for tech support to answer this question, so I thought maybe I could get faster help from the forum. I imported our most recent FNL license file to our license server as usual, but when attempting to install Version 5.4 on any client computer, we receive the following error message:
"The license could not be validated, please contact support@comsol.com for assistance and include the error message below. No such feature exists. Feature: SERIAL License path: C:\Users\redacteduser\AppData\Local\Temp\cscomsol17861\comsol8993337746169048967.dat; FlexNet Licensing error:-5,414"
Interestingly, with the new (problematic) license file in place, we can still run older versions of COMSOL clients (e.g., version 5.3) without issue, it is just installation of version 5.4 that encounters the above error.
Any ideas?
P.S. This old thread of mine may also be relevant to the current problem: www.comsol.com/forum/thread/31144/flexera-lmadmin-with-comsol